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Share on google. Share on twitter. Share on linkedin. Play Grand Fortune Casino. Long withdrawal processing and the player complained about huge delays in payment processing.
The player was complaining about very long withdrawal processing and a constant prolongation of the process.
Finally, he got a reply saying that the casino had tried to transfer money to his account but it was rejected by the bank.
In the end, he found a transfer solution with the casino mediator. No update since then is available and the player has probably been paid. Very long withdrawal process where the player felt that nothing was being done until they filled a complaint.
The player was complaining about being promised to receive their winning but they still haven't received anything. The casino kept on communicating with the player and promised their payment would arrive, slowly, but surely.
At the last update, they were still waiting for their last payment. Player has probably been paid in full. The player received their 1st payment but four others had been extremely delayed.
The player confirmed receiving of the first payment and complaint was closed. Unfortunately, he had to reopen it one month later because there was a problem with the first two checks.
The other checks were good to go. There is no definitive information about when it was delivered to the player. The player was waiting for the last payment for a while.
The player's account was closed and his deposits were refunded. The player received partial refund and was waiting for the last payment but it was seriously delayed and the case remains unresolved.
The player canceled their withdrawal and decided to close the account. The player requested a withdrawal but wasn't happy with the waiting time so decided to cancel the withdrawal and wanted to close their account, with a refund.
The casino confirmed that the payment was sent but it wasn't received by the player. Extremely long withdrawal process for no reason given.
The casino support didn't reply to their calls nor emails. Finally, they were promised by a casino representative to receive a tracking number for the payment but a week later they still didn't have it.
No more update ever since then and the player has probably been paid. Extremely long verification and withdrawal process.
The casino kept giving the player fake promises, apologies, and excuses. The player complained that he had made 3 withdrawal requests, first in October, but in December he still had no information about the casino approving any of his withdrawals.
He had sent required documents several times, still, he had no statement from the casino. We believe that the player has probably been paid.
The player complained about not receiving any confirmation about the money transfer even though the withdrawal was approved. After filing a complaint, she received an email confirmation from the casino's finance department about a check being processed.
No update since then is available but we believe the player has probably been paid. The player's 1st and 2nd withdrawal method were declined by the bank and due to that, the payment was delayed.
The player requested a withdrawal. After few weeks following this complaint, casino informed the player that he won't be receiving money via bank wire or check because his bank refused both.
The casino accommodated the player with money gram payment method with five payments, of which only two out of them were received.
The player was updating complaint thread daily but stopped just after the player received first two payments. Show 34 similiar complaints with 1, black points in total 33 for this casino.
Slow pay-out. The player had several withdrawals in the pending status for over 2 months. Withdrawal request not paid. The player requested a withdrawal but for a long time, the casino had difficulties with the processing and refused to use an alternative method of funds transfer.
Very slow pay-out. The player requested a withdrawal and sent his documents for verification. Four months later, he still didn't get any response and he was still waiting for a cashout.
Long verificasion process. The player provided documents for verification in order to have her winnings transferred via bank transfer.
However, even though she successfully passed the verification check no one contacted her as was promised and the money was back to her casino account as a withdrawable amount.
The casino support told her she needed to make a new request and send documents for verification again. Complaints on related Slots of Vegas Casino Unspecified weak relation.
Black points: 14 for this casino. Extremely long withdrawal process while the case had been under the investigation.
Later on, they were informed that the payment was on hold and the account is under the investigation. Almost three weeks passed and the case was still investigated without any update and remains unresolved.
Player requested two withdrawals that became delayed and later on, lost. The casino representative promised someone would look into this problem.
The player requested a withdrawal via express wire transfer and then they requested another one via regular wire transfer.
They both became delayed and later on, lost. The casino representative told the player someone would look into the case but ever since then, no update was provided to them.
Extremely long withdrawal process without a relevant reason. After the player contacted the customer support, they told them to wait a few more days.
When the casino replied to this complaint, they told the player that they would get back to them soon, but that never happened.
The payment never came and the case remains unresolved. Extremely long withdrawal process even though the account was already verified.
The player requested a withdrawal and the account was verified. The casino used the same rhetoric that they were missing the documents. The player said they sent them five times already and became angry because of the way that the casino responded.
There is no final answer whether the player received the payment or not and the case is still unresolved. Extremely delayed withdrawal process due to an unknown reason.
The player requested a withdrawal but it was delayed due to an unknown reason. There's no further information available on whether the player received her winnings or not.
The complaint remained unsolved. Show 4 similiar complaints with black points in total 21 for this casino. The player received a bigger half of the amount requested but waited a long time for the rest of the money.
The player requested three payment withdrawals. The player hoped to receive the rest of the winnings, too.
There is no update on this case. Extremely long and misleading withdrawal process. The customer support representatives told them on multiple occasions that they have sent the payment to them via three different payment methods, Neteller, bank wire and check.
The player still didn't receive it. They still haven't received the payment and this case is still unresolved. The player experienced difficulties with the payout because of having only one payment method as an option for the withdrawal.
They provided the complaint with an email correspondence with the casino where they gave them just one choice of payment method. The player was unable to do that as they had no access to such a bank.
The casino never gave a proper response to the complaint but the last message from the casino said they will do an exception and send the payment via bitcoin in 72 hours.
We consider this likely paid. Extremely long withdrawal process due to repeated requests of document for verification. When the player contacted the support team, he received different excuses every time.
Five different agents ensured him that they received all the documents needed for verification but later on, he was asked to send them again.
So he sent them for the sixth time and the finance team representative told him that he should receive his check that week. He would receive them in six payment installments.
Extremely long withdrawal process while the player received a bigger half of the payout after quite some time and had waited to receive the rest of the money.
The support team emailed with the player back and forth about the documents for verification being received and then not being received. There is no further response from the casino but we believe that the winnings were likely paid.
After a long withdrawal process, the player received smaller half of his payout. He has been waiting to receive the rest of the money. The player, Stuart, requested five withdrawals.
The customer support told him to wait a little longer because they've changed the payment method from checks to wire transfer because they no longer are sending checks to the UK.
The finance department kept checking on whether he had received the payment or not so we believe the winnings were likely paid. The player requested a withdrawal, sent documents for their account verification but 10 weeks later, they still haven't received the winnings.
The casino confirmed receiving the documents but another 6 weeks passed ever since then and still, no money arrived. No other update is available and the complaint remains unresolved.
Show 7 similiar complaints with black points in total 7 for this casino. The account was closed and the payment was put on hold due to the account being audited.
Later on, when she tried to log into her account, it was blocked. After she contacted the support team, they informed her that her account had been audited and she'd be contacted as soon as it gets resolved.
There is no further information on this case. Player's funds were confiscated due to accusations of playing with mixed funds. Black points: 31 1 for this casino.
Player was accused of accepting and playing with more than one bonus. The player was denied of their bonus winnings because the casino claimed that they accepted and played with two bonuses.
No update is available ever since. Show 2 similiar complaints with black points in total 3 for this casino.
Black points: 3 1 for this casino. The player from Switzerland is struggling to withdraw his bonus winnings. Complaints on related Cool Cat Casino Unspecified weak relation.
Black points: 21 for this casino. Player's account got closed and their winnings were confiscated. After the player requested withdrawal, their account got closed without an explanation from the casino.
After a very long withdrawal process, the player received one withdrawal requested and had been waiting for the second one to hopefully arrive.
The player, Michelle from the USA, requested two withdrawals and a few months later, received the first one. She had waited and begged the casino to pay her on time as they promised, but the process took way much longer than expected.
The casino sent Michelle an email about her receiving the last withdrawal in a few days. There is no update on whether Michelle did or didn't receive her second withdrawal.
Extremely delayed payments and some of them were paid in a different amount than expected. The casino, later on, contacted the player and informed them that the next and last payment should've arrived soon.
However, they received the previous payment with the delay, this one was likely to be paid with delay as well. There is no further update about this case.
Extremely long withdrawal process of multiple payments and so far only one of them was received. The player was waiting to receive the rest of their money but like the previous withdrawal process, this one could be very long too.
There is no update if the player received the rest of the winning. Delayed payout process where the player received all checks she requested but never confirmed if they cleared or not.
The player had 3 pending withdrawals in check form and they were all delayed. Later on, the player confirmed that she received all three checks but she never confirmed that they cleared.
We believe that the player received her money at last. Very long withdrawal process where the player received three of their four payments. The player requested four withdrawals, checked with the casino if the verified documents were up to date, and was informed that everything was good to go.
After not receiving the payment, the player contacted the customer support where they were asked to send documents for verification.
Later on, the player received three out of the four payments and waited for the last one to arrive. We believe that the winning was likely paid.
Delayed payment for over two months and the documents were sent for verification for about 10 times. The player, Lynda from the UK, requested two withdrawals.
She received an email from the casino that stated since she lived in the U. When she asked what did the Manager Approval mean, she received no answer.
Later on, she received an email that informed her about the bank wire transfer being sent to her.
Unfortunately, no payments ever arrived. The player waited way too long for the payments to process and didn't agree about the extra charges for fees and chargebacks.
Rita was also informed by her VIP manager that there would be more of chargebacks in the next payouts. Rita strongly disagreed and couldn't understand why would she be charged some fees again.
There is no new information about this case. The player was very frustrated due to an extremely long withdrawal process of his winning that was split into payment installments.
The player, Mr. The player was not excited about that information because he believed that the whole process would take way too long, about nine months.
Bossman did receive his first payment so we highly believe that he did receive the rest of his money. Dianne has waited for her winnings for over a month.
The casino informed her that the payout process takes up to 20 business days. She contacted the casino about an update on the processing but they were not helpful at all.
When she finally received an answer, she was informed that the payout process might take from 14 up to 20 business days. We believe that the payment was received at last.
Show 8 similiar complaints with black points in total 7 for this casino. After the player received the check she was unable to cash it out with any bank she had tried.
After the player finally received her check, she tried to cash it out at three banks, but neither one would've accepted the check.
She asked the casino to wire transfer the amount to her bank account, but the casino never responded to her. The check would have expired soon and there is no response from the casino still.
Player's account was closed and their winnings confiscated due to chargeback. The casino decided to pay them back only the deposits.
The casino decided to return player's deposits but it would take some time before the player would receive them all.
No other details are available ever since. The player fulfilled all wagering requirements, requested a withdrawal, and still didn't receive the payment for over a month.
After the player contacted the live chat representative, they informed them that they would rush the process but the player felt he had been given a run-around.
The casino never reacted to this case and it remains unresolved. After the requested withdrawal, the player asked the support team member to provide her with a tracking number and they refused to do so.
Later on, she was told that the check would arrive soon. The casino responded to the complaint and then they stopped. No more details are available after that.
The casino promised a refund to the player but later on, they just sent a partial amount of it and closed their account. The player's bank contacted them with an alert of charges on his bank card.
The player hit the jackpot and casino refused to pay their winning due to the abuse of the bonus. In this case, the player did not provide enough information about his complaint.
The player, Robert, was denied his withdrawal due to the bonus terms and conditions being breached. He also wasn't very polite towards the casino's representative, which was really unethical of him.
Later on, he did apologize to the casino's representative but that didn't change the fact that he was denied of the winnings. Complaints on related Yebo Casino Unspecified weak relation.
Black points: 45 for this casino. The player was accused of being an abusive player. The player received two-thirds of his winning but when he wanted to get the rest of it, he was accused of being an abusive player not only at this casino but many more.
The player said that he also lost a few times so he couldn't understand how he could have been an abusive player. No further information is available at this moment and the case remains unresolved.
Disputed amount: R32, bonus money. Black points: 22 for this casino. The player was denied his winning due to a bonus abuse.
Antoniomx requested a withdrawal but it was denied due to a bonus abuse. The casino responded to the complaint and said it was already settled with Antonio via phone call.
There is no further information about this complaint available. Disputed amount: R12, bonus money.
Complaints on related Ruby Slots Casino Unspecified weak relation. After the player decided to withdraw some of his winnings, his account was locked.
When he tried to log in later his account was locked. After submitting a complaint about his declined withdrawal and a question about why was his account locked Ruby Slots representative answered and promised to bring some light into this case.